PROBLEM

IMMEDIATE ACTION

WHAT TO CHECK

TO CORRECT

1. Nothing happens when you push lever or button

Release the lever or button and press quickly several times.

Try the other valves on the dispenser.  If nothing happens …

If the other valves work, and this is the only one that doesn’t…

Is the keylock switch on?

Lever or button switch my be stuck.

Is the dispenser cord plugged in?

Has a fuse blown or circuit breaker tripped?

Are the syrup and/or water shut-offs behind the dispensing valve closed?

Turn on keylock switch

Call for service.

Plug in the cord.

Replace the fuse or reset the circuit breaker.

Open the shut-offs

2. Only plain water dispensed when you push the lever or button.

Check the CO2 cylinder to see if it’s empty.

Are you out of CO2 gas?

Replace with a full CO2 cylinder.

3. You hear CO2 gas escaping from the nozzle as carbonated water is dispensed when you push the lever or button

Check the syrup supply to see if you’re out.

Are you out of syrup?

Replace the empty Bag-in-Box with a new Bag-in-Box of the same product.

4. Syrup and water are dispensed, but the drink is either poorly carbonated or not at all when you push the lever or button.

Check the CO2 cylinder.

Are you out of CO2 gas?

Is the pressure to the carbonator too low?

Is the carbonator tank air-locked?

Replace with a full CO2 cylinder.

Increase the pressure setting on the regulator.

Pull the relief valve ring on the carbonator several times to allow trapped air to escape.

5. Only syrup comes out when you push the lever or button.  There is no sound of CO2 gas escaping at the dispensing nozzle.

Try the other valves on the dispenser.

If other valves work, and this is the only valve for syrup only …

Is the carbonator not operating?

Is the carbonated water line frozen?

Is the CO2 pressure set too high for the carbonator for the dispensing valve to open?

Is the water shut-off behind the dispenser valve closed?

Make sure the carbonator is plugged in and the water and CO₂ gas are turned on.

Unplug refrigeration and call for service.

Set the CO2 carbonator pressure.

Open the shut-off.

6. You hear CO2 gas escaping from the nozzle as only syrup is dispensed when you push the lever or button.

Make sure you hear gas escaping; that means the problem is in the carbonator.

Is the carbonator unplugged?

Is the water to the carbonator shut off?  (Listen for louder-then-normal pump noises.)

Is the CO2 gas pressure to the carbonator too high?

Plug in the carbonator.

Turn on the water.

Decrease the pressure setting to the carbonator.

7. There is no sound of CO₂ gas escaping from the nozzle and only carbonated water is dispensed when you push the button or lever.

Check the syrup system.

Is the CO2 cylinder empty?

Is the connector off the Bag-In-Box or is the Bag-In-Box empty?

Is syrup shut-off in dispensing valve closed?

Change the CO2 cylinder.

Rinse the connector in warm water and reconnect it properly.

Open the shut-off.

8. A Normal drink is dispensed when you push the lever or button.  However, the valve continues to run after you remove the cap.

Pull the lever forward or push the button.  If the flow doesn't stop, repeat quickly several times.  If the flow still doesn't stop, unplug the dispenser power cord.  Remove the cover and unplug the electrical disconnect to the defective valve.  Plug in the power cord so that the other valves will operate.

Is the valve lever or button sticking?

Clean the valve off any syrup or dirt build-up.

9. A normal drink is dispensed with too much foaming when you push the lever or button.

Is this the first drink dispensed after a long perior without use?

Do you use glassware?

Is the dispensing nozzle dirty?

Are you using the wrong ice?

Check the CO₂ cylinder

Check the drink temperature.  If it’s above 40ºF, draw several drinks to clear product from the lines.

Is the glass dirty?  Does it have a soap film?

Is the glass warm?

Check each nozzle assembly and clean as needed.

Is the ice super-cooled (freezer ice)?

Is the pressure to the carbonator too high?

Check the drink temperatures at opening and after slow periods; draw warm product from the lines.

Wash and rinse glasses completely to remove all dirt and soap film.

Let the glass cool to room temperature.

Set up a routine schedule for cleaning valves.

Make use the ice has not been stored in a freezer and does not have a surface temperature below 32ºF.

Decrease the pressure setting on the regulator.

10. On average how many 5 Gal BIB’s should a 20 lb tank of CO2 push?

8 boxes